Privacy Policy

1. Information We Collect

Information you provide directly:

• Name, email address, phone number
• Mailing address (where required for event registration)
• Date of birth or age (where collected by event organizers)
• Emergency contact information
• Custom registration form responses (varies by event)
• Signed waivers and the timestamp of acceptance
• Records of organizers accepting our Terms of Service (the version, the time, and the IP address and browser used)
• Payment information — note: we do not store card numbers or banking details. All payment data is processed and stored by Stripe, Inc. We receive only transaction confirmations and payout information.

Information collected automatically:

• IP address and approximate location
• Browser type and version
• Device type and operating system
• Pages visited and actions taken within the Service
• Authentication session data

Information from third parties:

• If you sign in using a third-party authentication provider (Google, etc.), we receive your name and email address from that provider

2. How We Use Your Information

We use the information we collect to:

• Process event registrations and issue tickets
• Facilitate payment processing and payouts to event organizers
• Send registration confirmations, event reminders, and post-event communications
• Enable event organizers to manage participant data for their events
• Provide check-in functionality at events
• Maintain a Field account profile for you, so that when you register for another event hosted by the same organizer, we can pre-fill your name, contact, and emergency-contact details from a previous registration with that organizer (we do not carry them across different organizers); you can always review and edit any pre-filled information before submitting. If you sign in with your email, you can also update that saved profile
• If you start a registration but do not finish it, we keep the details you had entered so far (such as your email, name, and form answers) for up to 7 days so we can send you one reminder email, then delete them. You can opt out of that email at any time
• Respond to support requests
• Improve and maintain the Service
• Comply with legal obligations
• Detect and prevent fraud or abuse

3. How We Share Your Information

We do not sell your personal information. We share your information only in the following circumstances:

With event organizers: When you register for an event, the organizer of that event receives your registration information, including all data you submitted on their registration form. Organizers are responsible for their own use of participant data.

Our role: For the registration information an organizer collects for their event, the organizer decides why and how it is collected and used, and Field processes it on the organizer's behalf to run the Service. For our own purposes, including account administration, security, fraud prevention, and the Field account profile described above, Field decides how information is used.

With service providers: We share data with third-party vendors who help us operate the Service:

• Stripe, Inc. — payment processing. Stripe's privacy policy is available at stripe.com/privacy
• Clerk — user authentication and session management. Clerk's privacy policy is available at clerk.com/privacy
• Resend — transactional email delivery
• Supabase — database hosting and file storage
• Vercel — application hosting and infrastructure
• Sentry — error monitoring (technical error reports, which may include your IP address, browser details, and your internal account identifier; we remove email addresses and ticket, transfer, and unsubscribe links from these reports before they are sent)
• OpenStreetMap — when an event page shows a map, your browser loads it from OpenStreetMap, which therefore receives your IP address and the map area being viewed
• Cloudflare — email routing for messages sent to our support address

For legal reasons: We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Field, our users, or the public.

In a business transfer: If TK Growth LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on the Service before your information is transferred and becomes subject to a different privacy policy.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We retain registration and transaction records for up to 3 years following the date of the event to comply with financial recordkeeping requirements and applicable statutes of limitations, after which we anonymize the personal details in them. Technical records are kept for shorter periods: undelivered-email records for 30 days, and email-delivery and webhook-delivery logs for 90 days. The cart you were filling in is deleted after about a week (see section 2). The basic contact record we create when you enter your email on a registration form, if you never complete the registration, is deleted after 90 days. You may request deletion of your personal data at any time (see Section 7). Deletion requests for transaction records may be subject to legal retention requirements.

5. Cookies and Tracking

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and understand how the Service is used. You can control cookies through your browser settings. Disabling cookies may affect certain functionality of the Service.

6. Children and Minors

The Service may be used by individuals under the age of 18 where permitted by event organizers (for example, youth sports team registrations). If you are registering a minor, you represent that you are the parent or legal guardian of that minor and that you consent to the minor's use of the Service and to the collection and use of their information as described in this Privacy Policy. We do not knowingly collect personal information directly from children under 13; information about a minor is provided by their parent or guardian. If you believe a child under 13 has given us personal information directly, please contact us at hello@fieldevents.co.

7. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information, subject to legal retention requirements
• Export your data in a portable format (on request: email us and we will send you a copy)
• Opt out of marketing emails at any time using the unsubscribe link in any email we send

To exercise any of these rights, contact us at hello@fieldevents.co. We will respond within 30 days.

California residents: You have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to opt out of the sale of personal information. We do not sell personal information.

Colorado residents: You have rights under the Colorado Privacy Act (CPA), including the right to access, correct, delete, and obtain a copy of your personal data, and to opt out of certain processing. To exercise these rights, contact hello@fieldevents.co.

8. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, and access controls. We use Clerk for authentication, which provides multi-factor authentication and secure session management. Payment data is handled exclusively by Stripe and is subject to PCI DSS compliance. No method of transmission or storage is 100% secure. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

9. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on the Service. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy. The “Last Updated” date at the top of this page reflects the most recent revision.