Getting paid with Field

Stripe asks for these directly, and Field doesn't receive or store your Social Security number or full bank account number. Having them in hand makes it a single sitting.

Everyone:

• Your legal name, date of birth, and home address (no PO boxes)
• Your phone number and email
• The last 4 digits of your Social Security number
• A bank account to receive payouts: routing number and account number

What Field fills in for you. When you connect, Field pre-fills your organization's name, a short description of what you sell, your support email, your website if you've added one in Settings, and a short statement name for your Stripe account. Stripe doesn't ask for these again; it just asks you to confirm them. (Participants' card statements show Field's name, not that statement name.) If you'd rather Stripe show your own website, add it under Settings before you connect.

Also, if you run it as a business or nonprofit:

• The legal name of the business or nonprofit and its EIN (tax ID)
• Its US address (no PO boxes) and a US phone number
• Your role or title there, and details of any other owners Stripe asks about

Stripe asks how you're set up. Pick the one that matches the tax ID and bank account you'll use.

• Individual: you organize events yourself, with no registered business or nonprofit. Uses your own name and Social Security number.
• Company: an LLC, corporation, partnership, or other registered business with an EIN.
• Nonprofit: a registered nonprofit, such as a running club or charity, with an EIN.

Not sure? Ask whoever files your organization's taxes. Field can't give tax or legal advice.

Come back to Settings → Payments. The card shows where you stand: still needs information (and exactly what), Stripe is reviewing it, or you're connected and ready. Stripe may ask for more later, such as a photo ID or a business document, and the card will list what's needed.

If a paid event is set up but you haven't finished, you'll see a reminder on the event page, and a warning if you try to publish: participants can't pay for a paid event until your Stripe setup is complete.

Money from each event stays in your connected Stripe account until 3 days after the event ends, so refunds and disputes can be covered. Field then starts the payout to your bank within 5 business days, and it usually reaches your bank a few business days after that. You can see your balance and payouts any time from Manage on the Payments card.

Your first payout is reviewed. Before the first payout to a new organizer, Field does a quick check of the account. It's usually done within 2 business days of the payout becoming due, you don't need to do anything, and your money stays in your own Stripe account meanwhile. After that, your later payouts follow the schedule above with no review. If we need anything from you, we'll email.

Payouts start at $25. Smaller balances stay in your Stripe account and roll over to your next payout. If you'd like a smaller balance paid out, email hello@fieldevents.co and we'll send it.

Waiting on a payout and not sure why? Email hello@fieldevents.co with your organization's name and we'll tell you exactly where it is.

If an event is cancelled, its money isn't released automatically: after you finish the refunds you choose to issue, Field releases what's left on your request. See the Terms of Service for the exact rules.

Field's fee is shown on the pricing page and includes card processing, so Stripe doesn't bill you separately. You choose, per event, whether participants pay the fee, you do, or you split it. Free events have no fee.

• You set your refund policy per event. Refunds come out of that event's money.
• If a participant disputes a charge with their bank, the disputed amount comes out of your balance for that event. Stripe also charges a dispute fee. Field covers it when the card network codes the dispute as fraud or an unrecognized charge, and you cover it otherwise.
• If you cancel an event, Field has a one-step “refund everyone” tool.

The full rules are in sections 5 and 6 of the Terms of Service.

For anything about your Field account, payouts timing, or an event, email hello@fieldevents.co (7 days a week, usually a reply within a day; mention the event date if it's close). Questions about your identity verification or bank account details can also be answered by Stripe from your Stripe dashboard.